Nellie Itiowe

Nellie Itiowe is a seasoned Customer Experience and Quality Assurance Senior Team Lead at Kuda, where responsibilities include overseeing QA processes to ensure high-quality customer interactions across various channels. With a strong background in customer experience management, Nellie has previously held roles such as Customer Experience Quality Assurance Lead and Team Lead for the Onboarding team at Kuda, focusing on optimizing customer experiences during the onboarding process. Prior to joining Kuda, Nellie spent over a decade at Access Bank Plc, progressing through roles from Contact Center Representative to Contact Center Supervisor, where Nellie enhanced agent performance and resolved customer inquiries. Nellie holds an MBA from Nexford University and a BSc in Accounting from the University of Lagos.