Popoola Ayodeji

Popoola Ayodeji is a seasoned professional in contact center operations with extensive experience in leadership and customer service. Currently serving as the Senior Team Lead at Kuda since April 2022, Popoola is responsible for translating organizational strategies into actionable tasks for the Voice and Non-Voice teams, analyzing performance metrics, and conducting training and motivational sessions for team members. Popoola's previous roles include Customer Solutions Supervisor at Access Bank Plc and Customer Support Specialist at HR Indexx Ltd, contributing to expertise in customer interaction analysis and performance improvement. Academic qualifications include a Master of Arts in Peace Studies and Conflict Resolution, as well as a Bachelor of Arts in Classics from the University of Ibadan.