Carla Molina Wenzel

Carla Molina Wenzel is a seasoned professional with extensive experience in business process improvement and customer experience management. Currently serving as Business Process Improvement Sr. Manager at Kueski since October 2023, Carla previously held various roles at DiDi from June 2020 to September 2023, including CX Project and Program Manager where automated process flows were developed to enhance efficiency and customer satisfaction across global operations. Carla also contributed to improving CRM interactions and implementing CX tools, as well as strategically managing initiatives to boost key customer experience metrics. Earlier career highlights include positions at Uber, Staples, Nextel, and Promoción y Operación S.A. de C.V., covering areas such as growth project management, merchandising, competitive intelligence, and strategic business analysis. Carla holds a Master of Science in Administrative Studies with a concentration in Financial Economics from Boston University and a Bachelor of Science in International Business Administration from Universidad Iberoamericana.