Vitalii Savchuk

Vitalii Savchuk is an experienced technical support professional currently serving as a Tier 2 Support Engineer at Kultprosvet since September 2022, where responsibilities include diagnosing technical issues, escalated ticket management, system monitoring, customer communication, and writing technical documentation. Prior to this role, Vitalii held the position of Vice President of Customer Support at Advanced Internet Technologies, Inc., overseeing an international L1 and L2 support team, and previously worked as a Technical Support Representative and Customer Support Engineer, gaining extensive troubleshooting experience. Earlier career roles included bartending and bar management at W Abu Dhabi - Yas Island and Restaurant 36Po, respectively. Vitalii holds unfinished higher education in Micro- and Nano-electronics from NTUU "KPI" and a high school diploma in Physics and Math from Ukrainian Physics and Mathematics Lyceum.