Kuoni UK
Craig T. has a diverse work experience spanning over a decade. Craig started as a Healthcare Advisor at Boots UK in February 2010 and later became a Duty Manager, where they managed the store and a team of retail staff until September 2014.
Craig then joined Teletext Holidays as a Customer Relations Executive in November 2014, where they autonomously investigated customer complaints and provided resolutions while handling challenging telephone calls.
In December 2015, Craig T. moved to Kuoni UK as a Customer Services Advisor, where they handled various systems and databases, investigated customer complaints, and scheduled messages to customers in resort. Craig eventually became a Customer Services Executive (Team Lead), managing the CS team and ensuring the highest level of customer service. Their responsibilities included handling post-travel complaints, retaining business, and enhancing NPS through service.
The provided information does not include specific end dates for all roles.
Craig T. obtained a Bachelor's Degree in Tourism Management BSc from the University of Surrey, where they studied from 2011 to 2014.
This person is not in any offices
Kuoni UK
Der Touristik UK’s premium travel brand Kuoni, has a very simple story behind its success, with a growing network of boutique travel stores and over 200 awards recognising the brands ambition to deliver the very best to its customers. It’s because our outstanding team go the extra mile to create unique holidays. Our staff are our biggest asset. Companies will often say that their people are their biggest asset, but we mean it. Our teams go to great lengths to creatively craft each holiday experience for our customers and, in order to put the customer at the heart of what we do, we do all we can to ensure our people feel equally special. This is why Kuoni is one of the “Sunday Times 100 Best Companies to work for”. We are particularly proud of this award as it was our employees who voted for us. Happy people make happy customers. With all this customer focus comes a lot of hard work and dedication. Whether you are a Personal Travel Expert, Product Manager or Managing Director, everyone has their role to play in continuing to drive customer experience. Saying this, it’s not all hard work. We believe happy people make happy customers – we have fun and lots of it! Whether its overseas educationals, summer parties, Harlem shakes, award ceremonies, or creating the Kuoni logo out of people in exotic locations, frequently there is a real reason to smile around here! What we're looking for... Kuoni have ambitious plans for the future, so we need creative and adaptable people who understand real service, love travel and want to have fun along away. If what we are looking for sounds like something that would channel your passion and make your toes tingle then check out our vacancies.