Craig T.

Craig T. has a diverse work experience spanning over a decade. Craig started as a Healthcare Advisor at Boots UK in February 2010 and later became a Duty Manager, where they managed the store and a team of retail staff until September 2014.

Craig then joined Teletext Holidays as a Customer Relations Executive in November 2014, where they autonomously investigated customer complaints and provided resolutions while handling challenging telephone calls.

In December 2015, Craig T. moved to Kuoni UK as a Customer Services Advisor, where they handled various systems and databases, investigated customer complaints, and scheduled messages to customers in resort. Craig eventually became a Customer Services Executive (Team Lead), managing the CS team and ensuring the highest level of customer service. Their responsibilities included handling post-travel complaints, retaining business, and enhancing NPS through service.

The provided information does not include specific end dates for all roles.

Craig T. obtained a Bachelor's Degree in Tourism Management BSc from the University of Surrey, where they studied from 2011 to 2014.