William Donnelly

William Donnelly is a seasoned professional with extensive experience in technical support and management. Currently serving as the Tier 3 Technical Support Manager at KVH Industries, Inc. since November 2008, William oversees Tier 2 and higher employees across three locations, acting as a crucial escalation point for service teams. Previous roles at KVH include Service Quality Manager, Global Technical Support Supervisor, and Lead Technician, demonstrating a strong capability in managing global teams and improving service processes. Prior to KVH, William's experience encompasses roles such as Satellite Hub Technician at GTECH S.p.A., OAG Analyst at Santander Bank, and Technical Consultant for Adecco with CVS/Pharmacy. William holds degrees in Communications Systems Engineering and Computer Network Operations, in addition to leadership training from Leadership Partnership of Rhode Island.