Karl Billington

Karl Billington has extensive experience in customer experience and franchise management, currently serving as the Director of Customer Experience & International Franchise at Kwik Fit GB since September 2020. Prior to this role, Karl held the position of International Franchise Director and Divisional Director at Kwik-Fit, contributing to business strategy and operations. A former Regional Controller at Focus DIY, Karl developed strategic plans and managed budgets to achieve company targets while fostering a high-performing management team. Additionally, Karl has experience as a Senior Area Manager at Woolworths and held various managerial roles at DSG International, overseeing large retail operations. Educational background includes studies at Neath College and Cefn Saeson.