Claudio Osiro

Claudio Osiro is a seasoned professional with extensive experience in project management and specialized knowledge in Contact Center solutions. Currently serving as Project Manager at Labware since May 2019, Claudio previously held roles as Manager and Specific Knowledge Leader at everis, where responsibilities included the prospection and execution of Contact Center Solutions projects. Claudio's background also includes positions as Service Manager at NTT Data, managing pre-sales and implementation related to Contact Center and CRM environments, and as Manager at Value Team, overseeing WFM, QM, and CRM solutions. Early career roles included business and pre-sales consulting at Mitsucon and system analysis at Itautec. Claudio holds a Master’s degree in Business Innovation from UFSCar and a Bachelor's degree in Computer Sciences from USP.