Laivly
Adam Dubuc has a diverse work experience in the field of software development. Adam started their career in 2007 as an Application Developer at the Department of Fisheries and Oceans Canada, where they worked until 2009. In 2010, they joined Tactica Interactive as a Web Developer, staying there until 2011. Adam then worked at Ducks Unlimited Canada as a Web Developer from 2012 to 2013. Adam then joined Marketforce as a Lead Software Engineer in 2013 and remained in that role until 2019. Currently, Adam is working as a Senior Software Developer at Laivly, starting in October 2019.
Adam Dubuc attended the University of Manitoba from 2003 to 2008, where they obtained a Bachelor of Computer Science Honors degree in Computer Science. During the same period, they also earned a Bachelor of Science degree in Web Development / HCI from the same university.
Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.