Laivly
Anthony Vieira possesses a strong background in product solutions and information technology, currently serving as a Product Solutions Analyst at Laivly since October 2022. Prior to this role, Anthony held positions at 24-7 Intouch from October 2016 to October 2022, where responsibilities included serving as an IT Site Supervisor and as an Information Technology Specialist, showcasing a diverse skill set in IT and product management.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.