Laivly
Ben Adelmann has a diverse work experience in the IT and software development field. Ben started their career at Market Force Information in 2010, where they held several roles including Lead Application Support Developer and Senior Software Engineer. During their time there, Ben developed features for enterprise-level web and IVR applications, trained team members, and documented products and processes.
In 2017, Ben joined Laivly as a Lead Software Developer, where they worked until 2020. Ben then transitioned to the role of DevOps Engineer, and eventually became the Manager of IT/Dev Operations in April 2023. At Laivly, Ben showcased their expertise in software development and also gained experience in IT operations and management.
Overall, Ben Adelmann has a strong background in software development, with a focus on enterprise-level applications and a proven ability to train and mentor team members. Ben has also developed skills in DevOps and IT management.
Ben Adelmann attended Red River College Polytechnic from 2007 to 2009. There is no mention of a specific degree or field of study. In 2015, they obtained two certifications: MCPS: Microsoft Certified Professional from Microsoft and MS: Programming in HTML5 with JavaScript and CSS3, also from Microsoft.
Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.