Laivly
Carlos Eduardo Pieren is a skilled Senior Software Engineer with extensive experience in software development and team leadership. Currently at Laivly since May 2024, Carlos previously held positions including Software Development Team Lead and Senior Software Engineer at Neo Financial, where responsibilities included developing microservices and web-based interfaces, and configuring AWS infrastructure. Carlos demonstrated proficiency in optimizing a car tracking database and developing REST API integrations and mobile applications during a long tenure at CarSystem. Additional experience includes roles at Servtec and Faculdade Radial, complemented by a Post Graduate degree in Leadership and Management from Manitoba Institute of Trades and Technology and a Bachelor of Applied Science in Computer Engineering from Universidade Anhembi Morumbi.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.