Laivly
Deivyd Araújo's work experience begins in 2002 at Portalcard, where they started as an intern and was later hired as a Software and Web Developer. Deivyd developed Windows and Web Systems, trained users and new programmers, and utilized SQL Server, VB6.0, ASP 3.0, HTML, Javascript, and CSS.
In 2005, Deivyd joined Itaú Soluções Previdenciárias as an Analyst System, where they worked until 2005, before transitioning to TIM Brasil in 2006. At TIM Brasil, they held the role of an Analyst System until 2008.
From 2008 to 2019, Deivyd worked at S2 Holding SA as a Web Developer Fullstack. Their responsibilities included prototyping new product features, designing front-ends for applications, enhancing user experience, reducing rework and costs, collaborating with clients, providing technical support, and developing end-to-end web apps. Deivyd also administered and supported the usage of the LINX System (ERP) for various departments.
In 2019, Deivyd joined Laivly as a Software Developer, although the end date for this role is not provided.
Deivyd Araújo completed a Bachelor of Information Technology degree from Centro Universitário da Cidade, with a focus on Information Technology, from 2000 to 2003. In addition, they obtained the certification for Vue.js Essential Training from LinkedIn in June 2020.
Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.