Laivly
Jeff Fettes has extensive work experience in various leadership roles. Jeff is currently the Chief Executive Officer at Laivly since October 2020. Previously, they founded 24-7 Intouch in 2001 and held multiple roles including Founder and Founder, Global President & COO. At 24-7 Intouch, Jeff was responsible for day-to-day operating activities, developing operating policies, setting performance goals, allocating resources, and assessing policies for senior management.
Jeff Fettes attended Babson College from 1992 to 1996 without earning a degree or specializing in any field of study. Jeff then continued their education at the University of South Florida from 1997 to 2000, but they also did not graduate from this institution or pursue a specific degree program.
Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.