Laivly
Kai D. started their work experience in 2010 at Shaw Communications, where they held the role of Technical Service Delivery / Dispatch. They then moved on to Mentor Computers in 2013, working as a Computer Service Technician. In 2014, they joined Canadian Pacific Railway as an Asst Trainmaster. They later joined CN as a Trainmaster in 2017. In 2019, Kai D. transitioned to Motion, where they held multiple roles including Service Manager, Regional Manager, and Mobility & Accessibility Consultant. They are currently working at Laivly as a Product Solutions Specialist, starting in 2022.
Kai D.'s education history begins in 2011 when they enrolled at the University of Manitoba. They pursued a Bachelor's degree in Global Political Economy and successfully completed the program in 2013. Following this, in 2013, Kai D. attended Lakehead University where they furthered their education by pursuing another Bachelor's degree, this time in Sociology. Their studies at Lakehead University came to an end in 2014.
Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.