Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.

AI/ML

Information Technology

Software

Laivly

Jeff Fettes

Jeff Saunders

Simon Burgess

Rod Edwards

Megan Fox

Matthew Bruno

David Sheridan

Craig Shyjak

The Product Team at Laivly is responsible for developing and enhancing the AI and automation features that empower customer service agents. They work collaboratively to design, manage, and optimize product offerings, ensuring seamless integration with existing contact center tools. By focusing on data, machine learning, and user experience, the team aims to create innovative solutions that deliver faster decisions, quicker resolutions, and improved customer interactions.

Product Team

Development Team

Leadership Team

Product Team

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Development Team

Leadership Team