Laivly
Laura Kressock has extensive work experience in the field of software quality assurance. Laura currently works as a Software Quality Assurance Engineer at Laivly since October 2020. Prior to that, they worked as a Quality Assurance Analyst at WCB Manitoba from March 2015 to February 2020. Laura also held the position of Quality Assurance Specialist at Sierra Systems from September 2013 to August 2014.
Laura's experience in the ticketing industry includes working as a Box Office Supervisor at True North Sports & Entertainment and Ticketmaster Entertainment, with no specified end dates for both roles.
Earlier in their career, Laura worked as a Systems Analyst at MNP from March 2005 to July 2013, and at Greenridge Business Systems from March 2005 to April 2011. Laura also worked as a Programmer Analyst at Saan Stores from 2000 to 2005.
Laura's early experience includes working as an IT Consultant at Manitoba Hydro from 1998 to 2000, and as an Independent Consultant at MTS Allstream from 1997 to 1998.
Laura Kressock received their education from Red River College Polytechnic from 1986 to 1988, where they obtained a Diploma in Computer Analyst Programming. Prior to that, they attended J H Bruns Collegiate from 1979 to 1983 and obtained a Diploma, although the specific field of study is unknown. In addition to their formal education, Laura Kressock also obtained the certification of Certified Software Test Professional - Associate Level (CSTP-A) from the International Institute for Software Testing (IIST) in July 2013.
Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.