Laivly
Maeryll Shane Rey has a diverse work experience in the field of software quality assurance. Maeryll Shane began their career at Deltek in 2017 as a Quality Assurance Automation Engineer, where they collaborated with development and quality assurance teams to deliver high-quality automation software products. In 2018, they joined Infor as a Software Quality Assurance Analyst, Associate, focusing on understanding the industry's usage of Infor applications and improving testing processes. At Willis Towers Watson in 2021, Maeryll worked as an Analyst - Software Quality Assurance and Testing, providing test support for the implementation and maintenance of the company's brokerage system. Currently, they are employed at Laivly as a Software Quality Assurance Engineer, utilizing their skills and experience to ensure the quality and functionality of software products.
Maeryll Shane Rey completed their Bachelor of Science in Computer Studies with a specialization in Information Technology from Pamantasan ng Lungsod ng Maynila. Maeryll Shane attended this institution from 2014 to 2018. Additionally, they hold several certifications, including the PractiTest Certified User obtained from PractiTest - Test Management in May 2023, Performance Testing Foundations obtained from LinkedIn in July 2020, and Scrum Foundation Professional Certificate obtained from CertiProf in September 2020.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.