Laivly
Marilyn Harron is an accomplished professional with extensive experience in customer success, sales, and project management across various industries. Currently serving as a Product Solutions Specialist at Laivly since February 2024, Marilyn previously excelled as a Customer Success Manager at Planworth, where key achievements included designing sales processes, integrating multiple systems into Hubspot, and significantly reducing customer response times. Marilyn's background also includes roles as an Account Executive at Thrive Health, Global Sales Director at ExpensePoint, and Pharmaceutical Account Executive at Medicure, showcasing a strong track record in business development and client management. With an Executive MBA in International/Global Studies from the University of Fredericton and additional credentials from Harvard Medical School, Marilyn demonstrates a commitment to professional growth and excellence.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.