Laivly
Matt Scott has a diverse work experience, starting in 2010 with BA Robinson Company Ltd. as an Express Desk Sales employee until 2015. In 2017, they joined Manitoba Hydro as part of their Technical Support Services team, and later that year they began working at 24-7 Intouch as a Junior Software Developer until 2019. In 2019, they joined Laivly as an Intermediate Software Developer.
Matt Scott obtained an Honours Diploma in Business Information Technology from Red River College Polytechnic during the period of 2015-2017.
Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.