Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.

Software

AI/ML

Information Technology

Laivly

Jeff Fettes

Jeff Saunders

Simon Burgess

Rod Edwards

Megan Fox

Matthew Bruno

David Sheridan

Craig Shyjak

The Development Team at Laivly is responsible for designing, building, and maintaining the software that integrates AI and automation with live agents to enhance customer care experiences. This team of developers and lead software engineers focuses on creating powerful, intuitive tools that seamlessly connect with existing contact center systems, thereby empowering customer service agents to deliver faster, smarter, and more on-brand responses. Their work directly supports Laivly's mission to improve the agent experience and, by extension, the overall customer experience for clients.

Development Team

Product Team

Leadership Team

Development Team

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Product Team

Leadership Team