Laivly
Renan Turra has a diverse work experience in software development. In 2019, they worked at Canada Life as a Software Developer, where they analyzed and solved developer tasks, maintained legacy software, and developed mainframe applications. Later that year, they joined Laivly as a Junior Software Developer and addressed bug tickets to improve the functionality of an extension, and developed a Chrome extension using JavaScript and Node.js. In 2020, Renan worked as a Systems Developer at Payworks Payroll Services Canada, where they developed frontend components and implemented new features in both frontend and backend. Currently, Renan is working at Laivly as a Software Developer, where they have successfully built a reliable PWA from scratch and designed reusable components to reduce development time.
Renan Turra completed their Bachelor of Science degree in Computer Science (Co-op) at the University of Manitoba from 2016 to 2020. Prior to that, they pursued a Bachelor of Business Administration degree at FADEP - Faculdade de Pato Branco from 2010 to 2013.
Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.