Laivly
Sean R. has extensive experience in technical support and customer service, primarily with IntouchCX since June 2015, where roles have included Software Technical Support Lead, Systems & Analytics Specialist, and Real-time Analyst. Previous positions at McDonald's and IKEA Group involved leadership and operational responsibilities, showcasing a diverse skill set in both technical and customer-focused environments.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.