Laivly
Yana Piddubna has a work experience as a QA Automation Engineer at Laivly since January 2023. Prior to that, they worked as a Software QA Analyst at Laivly from October 2019 to May 2023. Additionally, they have experience as a Software QA Analyst at 3Shape from May 2015 to March 2019, and at Netcracker Technology from July 2013 to May 2015.
Yana Piddubna obtained a Master's degree in Engineer of communication networks in business from the National Academy of Telecommunications, where they studied from 2006 to 2011. In addition to their degree, they have also acquired several certifications:
- In May 2013, they obtained a certification in Software testing (QA) from Computer Academy "Step".
- In August 2015, they obtained a certification in Scrum Fundamentals from E5.
- In July 2016, they obtained the ISTQB®Certified Tester, Foundation Level certification from ISTQB - International Software Testing Qualifications Board.
- In February 2019, they obtained a certification in QA Automation from Компьютерная школа Hillel (IT School).
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.