Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.

AI/ML

Information Technology

Software

Laivly

Laivly's headquarters in Winnipeg, Canada

This department focuses on providing technical support and implementation services for software solutions.

Software Support Services

The Development Team at Laivly is responsible for designing, building, and maintaining the software that integrates AI and automation with live agents to enhance customer care experiences. This team of developers and lead software engineers focuses on creating powerful, intuitive tools that seamlessly connect with existing contact center systems, thereby empowering customer service agents to deliver faster, smarter, and more on-brand responses. Their work directly supports Laivly's mission to improve the agent experience and, by extension, the overall customer experience for clients.

Development Team

This department is responsible for designing, building, and maintaining software applications and systems.

Software Development

The Software Quality Assurance team at Laivly is responsible for ensuring the reliability and performance of AI-driven customer care solutions. This team meticulously tests both the automated and live-agent features, identifying and addressing bugs and issues to maintain high standards of software quality. By developing and implementing comprehensive testing strategies, the team ensures that Laivly's technology seamlessly integrates with existing contact center tools and delivers exceptional user experiences.

Software Quality Assurance

This department focuses on driving marketing initiatives, partnerships, and strategic business development.

Marketing and Strategy

This department is responsible for overseeing the development and strategy of products throughout their lifecycle.

People (5)

Jobs (0)

Other teams

Development Team

Software Development

Software Quality Assurance

Marketing and Strategy

Product Management