Natasha Britt

Natasha Britt is a seasoned customer service professional with extensive experience in leadership and team management. Since December 2012, Natasha has served as a Senior Customer Service Officer at Lake Macquarie City Council, leading a team in the call centre, focusing on call monitoring, performance feedback, and staff support through various initiatives. Prior to this role, Natasha held positions at the Commonwealth Bank of Australia as a Customer Service Officer and at Newcastle City Council as a Customer Service Representative and Acting Team Leader. Natasha's career began as an Administration Assistant, demonstrating a strong foundation in customer service and administrative skills.