Heather Horning

Heather Horning has extensive work experience in various roles. Heather started their career at Ambs Call Center in 2007, where they worked as a Call Center Representative III and Trainer. Heather then moved on to the National Fire Safety Council, where they served as a Sales, Marketing, and Advertising Representative. At this company, they established and maintained relationships with fire departments across the country, assisted in grant applications, and emphasized the importance of child fire safety.

In 2008, Heather joined Consumers Energy as a Senior Billing Specialist, CSR III/Support. Their responsibilities included managing customer account activities for gas and electric services, dealing with billing inquiries, emergency calls, and correspondence. Heather also assisted with employee help desk support and acted as a senior-in-charge in the absence of a supervisor.

After their time at Consumers Energy, Heather worked at GC Services as an Account Representative. In this role, they collected debts on behalf of The State of Michigan Department of Treasury, utilizing their knowledge of tax and driver responsibility laws and procedures. Heather also experienced a new phone system conversion while working there.

Heather joined Lake Trust Credit Union in 2011 and held multiple roles during their tenure. Heather started as a Collection Specialist III/Support Specialist, where they managed past due loan accounts and played a crucial role in continuing operations during a bank merger and system conversion. Heather also served as a Trainer, Support Specialist, Member Relations, and collected delinquent accounts, deficiency balances, and additional legal fees. Additionally, they were responsible for training new employees and troubleshooting credit solutions and banking/billing system errors.

Later on, Heather became a Cash Management Accountant at Lake Trust Credit Union. Details about this role, such as start and end dates, are not provided.

Overall, Heather Horning has gained valuable experience in account management, collections, customer service, training, and sales and marketing throughout their career.

Heather Horning's education history includes completing a Bachelor of Business Administration (BBA) degree in Business Administration and Management, General from Cleary University in 2015-2016. Prior to that, they attended Lansing Community College from 2009-2013 and obtained an Associate of Business- Accounting degree with a focus on Accounting and Finance. From 2000-2002, Heather attended Eastern Michigan University, but there is no information provided regarding a degree earned during that time. Their earliest known education is from Lumen Christi Catholic High, where they completed an Associates of General Studies degree in Biology/Chemistry from 1996-2000.