Preston Chang

At Lakesbridge we specialize in delivering superior front-of-house services on behalf of higher education institutions, aimed at engaging prospective students from initial contact ➡ to application ➡ to enrollment. Our 24/7 personalized support combines promotion and counseling, offering nuanced persuasion and detailed information on available programs, requirements, faculty, and other decision-relevant insights such as information about the university's facilities, faculty, living arrangements, and more. How we do it Our approach, powered by real people with extensive student counseling experience and supported by our in-house Machine Learning platform, is focused on building strong, continuous relationships with prospective students, enhancing their application and enrollment experience with prompt, customized interactions. Our services, resonating with the university's ethos, position us as an integral part of the admissions process, dedicated to maintaining and elevating the university's reputation and values in every student interaction. The WHY - Benefits for Higher Education Institutions 🔹 Cost Reduction: Up to 70% vs. traditional student acquisition process 🔹 Competitive Advantage: Outstanding customer service is crucial in a market where students apply to 4-7 universities on average 🔹 Time to Application (TTA): In under one hour for eligible students. 🔹 No-Show Reduction: Ongoing personalized interaction decreases no-show rates by 40-60%. 🔹 Unprecedented Data Insights 🔹 24/7 Access: Rapid responses, fully resourced support for students 🔹 Multi-Channel Support: Catering to all student's communication preferences 🔹 AI-Enhanced Knowledge: Continually updated information from AI-support