Gul Afrose

Gul Afrose has several years of work experience in the IT industry. Gul currently works at Lakeside Software as a Senior Application Engineer and Technical Support Specialist since January 2022. Prior to this, they worked at WNS as an IT Technical Engineer from March 2018 to December 2021. In this role, Gul managed user accounts permissions, played a key role in implementing a new tracking system to improve response time and reduce downtime. Gul also has experience at HCL Technologies as an IT Analyst in Incident Management from December 2014 to March 2018. In this role, they administered and resolved incidents, conducted weekly and monthly reports, and coordinated cross-functional meetings to improve workflow processes.

Gul Afrose completed their Bachelor of Business Administration (BBA) degree in Business, Management, Marketing, and Related Support Services from Gujarat University. Gul attended the university from 2014 to 2018. Additionally, they obtained several certifications including Microsoft Certified: Azure Administrator Associate, Microsoft Certified: Azure Fundamentals, Microsoft Certified: Identity and Access Administrator Associate, and Microsoft Certified: Security, Compliance, and Identity Fundamentals from Microsoft. Gul also obtained the Agile Software Development certification from LinkedIn. There are two additional certifications listed, ITIL v3 six sigma basic Excel and Windows 7 configuration, but no information about the institution or the obtained month and year is provided for these certifications.