Mathilde van Wijk

Mathilde van Wijk has a diverse work experience spanning various roles in customer support and leadership positions.

Mathilde most recently worked at Lakeside Software as the VP Global Customer Support starting in 2023.

Prior to that, they were at Spok where they held several roles including VP Customer Success & Support from September 2015 to October 2022. In this role, they created a new Customer Success organization, developed support plans and playbooks, and implemented customer-score cards and related tools. Mathilde also served as the Sr. Director of Customer Support and Director of Technical Support, where they implemented various strategies to improve efficiency and reduce costs.

Before joining Spok, Mathilde worked at GovDelivery as the Client Care Manager from May 2012 to October 2012. In this role, they led a team supporting a communication SaaS solution and initiated a project to enhance customer communication.

Their earliest work experience was at Lawson Software (now Infor Affiliate) where they served in various roles as a Support Leader and Customer Support Engineer from February 2001 to April 2012. In this position, they trained an off-shore team, established best practices for a SaaS solution, and supported the APAC region and after-hours support calls.

Overall, Mathilde van Wijk has a strong background in customer support and leadership, with experience in creating customer success organizations, improving efficiencies, and implementing strategies for cost reduction.

Mathilde van Wijk has a Bachelor of Commerce degree from Stellenbosch University, with a focus on Accounting, Industrial Psychology, and Economics. Mathilde also holds a Higher Education Diploma from the same university, with a specialization in Teacher Education and Professional Development in Specific Subject Areas. In addition to their formal education, Mathilde has obtained certifications as a Certified Support Center Manager (SCA) from Service Strategies, a Secretarial Certificate from Technical College Stellenbosch, and a Woman in Leadership (WIL) certification from Minnesota State University, Mankato.