Bruna Cerqueira Santos

Bruna Cerqueira Santos is an experienced professional currently serving as Enterprise Account Manager and Customer Success Manager at Lalamove since March 2024. Bruna develops customer communication strategies, analyzes KPIs, and organizes client interactions to enhance platform utilization. Previous roles include Key Account Manager at Shopee, where Bruna managed a portfolio in the Health and Beauty category and conducted market research and sales forecasting, and Account Manager at Intuit, focusing on lead qualification and client relationship development. Bruna's career began as a Communication and Admissions Consultant at Live University, fostering relationships with prospective students. Bruna is pursuing an MBA in Data Science and Analytics at USP/Esalq and holds a Bachelor's degree in Social Communication from Centro Universitário FMU | FIAM-FAAM.