Erin MacKenzie

Erin Mackenzie is a seasoned professional with extensive experience in digital transformation and customer success across several notable companies. Currently serving as the Director of Digital Transformation at Lam Research, Erin leads innovative initiatives within the Customer Support Business Group. Prior to this role, Erin held various leadership positions at Cisco, including Director of Customer Experience and Customer Success Executive, where responsibilities encompassed defining customer success strategies for CX Cloud and driving transformational outcomes. Erin's career also includes significant experience at Statera, e-inc., and Infosys Consulting, focusing on business transformation, organizational change management, and technical training for Fortune 500 companies. Erin holds a Bachelor of Science in Business Management with a concentration in Marketing from North Carolina State University.