Steve Feldman

Steve Feldman is an experienced professional with a strong background in customer success and operations management across various industries. Currently serving as the Customer Success Operations Manager at Lambda, Steve drives efficiency and effectiveness within the Customer Success team. Previous roles include Head of Interviewer Operations at interviewing.io, where a significant increase in contractor headcount was achieved, and Head of Operations at Enki.com, focusing on optimizing learner and mentor experiences. Steve's extensive experience in customer experience management was demonstrated at Flight CX and Stack Overflow, where revenue growth was maintained through mentorship and performance reviews. With academic credentials including a Bachelor of Arts and a Master of Arts in History from the University of Maryland and the University of Nottingham, respectively, Steve combines strong analytical and operational skills to support organizational goals.