Walter Kramer

Walter Kramer is a seasoned professional with extensive experience in applications analysis and customer service within the healthcare sector. Currently serving as a Senior Applications Analyst at Lancaster General Health/Penn Medicine since December 2002, Walter leads a team focused on Hospital and Professional Billing and Claims, overseeing daily operations, projects, upgrades, and enhancements. Previous roles include Principal Trainer, where responsibilities included creating training materials and conducting user training for Hospital Billing, and Customer Service Team Leader, overseeing a 22-member call center team. Walter’s earlier career at Educators Mutual Life Insurance Co included positions such as Customer Service Technician and Cost Containment Analyst, where claim processing and staff training were essential. Walter's educational background includes studies at Thiel College, Edinboro University, Gannon University, and Villa Maria College from 1984 to 1988.