Genevieve Ally

Genevieve Ally is a Service Desk Engineer at Lancet Laboratories since July 2018, specializing in providing telephonic and technical support, troubleshooting network issues, and managing customer calls in a challenging call center environment. Prior to this role, Genevieve served as a Service Desk Agent at BCX, delivering first-line resolutions and ensuring effective user communication. Genevieve's career began in administrative roles, including positions as a Receptionist/Administrator and Switchboard Operator at various organizations, where responsibilities included client liaison, message communication, and filing. Genevieve holds a Matric certification from Rand Girls' School, completed in 2005.