Optimus
Lauren Fifield is an experienced operations and service leader with a strong background in the property and insurance sectors. Currently serving as Operations Leader and Service & Success Leader at Optimus, Lauren manages the Estate Agency/B2C Service Team and Onboarding Team, fostering relationships with introducers and solicitors. Previously, Lauren held the position of Senior Service Team Manager at Boardwalk Property Company, overseeing sales progression for properties and facilitating negotiations between buyers and sellers. Earlier roles include Lettings Administrator at CJ Hole, where tenancy management was a key focus, and Customer Sales Representative at Brightside Insurance. Lauren's career began at FLOMP LLP as an Office Manager, transitioning from a Business Administration apprentice to mastering various aspects of the business, and started in retail as a Sales Associate at TJX Europe.