Dylan Lee

Dylan Lee has held various roles in the professional realm since 2011. Theirfirst job was as a Lifeguard for the Town of Flower Mound, where they maintained the safety of up to 900 Aquatic Center patrons while using the pool areas, provided training for new lifeguards, and participated in weekly training and skills assessments. In 2014, they became a Resident Advisor at Tarleton State University where they developed and delivered training to over 60 student residents, provided one-on-one mentoring, and maintained daily face-to-face interaction with residents. In 2017, they joined Spring Mobile as a Sales Representative, servicing existing accounts, obtaining orders, and establishing new accounts. From 2018 to 2022, they worked at WebTPA as a Customer Service Manager, Customer Service Team Lead, and Member Experience Specialist. In their roles, they directly oversaw a team of over 20 customer service employees, maintained staffing and oversaw process improvement to meet monthly performance guarantees of $30,000, supervised 17 Customer Service Representatives and 6 Member Experience Specialists, facilitated medical claims investigations, reviewed and processed insurance to verify medical necessities and coverage under policy guidelines, and used proactive outreach methodology centered around engaging members to improve health. Currently, Dylan is a Customer Operations Manager at Lane Boots.

Dylan Lee attended Tarleton State University from 2013 to 2018, where they earned a Bachelor of Business Administration - BBA in Business Administration and Management, General.