Kathleen Tart Hadaway

Kathleen Tart Hadaway is an accomplished leader in customer experience and branding, presently serving as the Owner of The Turning Point Customer Experience Group since July 2001, where the firm has gained recognition for delivering measurable results through sustainable programs. Kathleen also functions as a Customer Experience Strategist for Langrand and Company, working with notable clients such as Anthem and Blue Cross Blue Shield to enhance brand experiences. With a background as Chief Marketing Officer at CyberCompass and Third Rock, Kathleen has driven significant marketing and business growth, including a top newcomer award from Telarus. Additional consultancy roles at various healthcare and energy organizations exemplify Kathleen’s expertise in customer experience strategy, brand development, and employee training, leading to enhanced satisfaction levels and innovative approaches in client engagement.