Carmen W.

Carmen W. currently serves as the Head of Operations and previously held the role of Senior Client Success Manager at Language Services Direct, specializing in bespoke language training for corporate and public-sector clients since May 2022. Prior to this, Carmen W. accumulated extensive experience in client relationship and service management at Wall Street English Hong Kong and Wall Street English, where roles included Senior Client Relationship Manager, Senior Service and Programs Development Manager, Customer Loyalty Director, Area Service Director, District Service Manager, Service Manager, and Foreign Trainer from December 2011 to March 2022. Carmen W. holds a Bachelor's degree in Economics from The University of British Columbia, earned between 2006 and 2010.