Istonia Fontes

Istonia Fontes is an experienced professional in service management and operations, currently serving as CNS - Coordenadora de Nível de Serviço at Lanlink Informática Ltda. since November 2013. Responsibilities include managing contractual activities, overseeing service level agreements, training personnel, generating monthly deliverables such as execution and service level reports, and handling financial management. Prior to this role, Istonia held positions as Gerente de Contrato and Coordenadora de Operações at TLD TELEDATA TECNOLOGIA EM CONECTIVIDADE from January 2011 to June 2013. Istonia holds a Master of Business Administration (MBA) in Governance in Information Technology from Estácio and a degree in Business Administration with a focus on Finance from Faculdade 7 de Setembro (FA7).