João Batista de Sena Gomes

João Batista de Sena Gomes has over a decade of experience in IT support, currently working as a 3rd Level Support Analyst at Lanlink Informática since January 2017, providing support for Windows and Linux server administration, Microsoft 365, and virtualization environments. Previous roles include field service support at GLOBAL HITSS and various technical support positions at B&Q Energia and Lanlink Informática, where responsibilities encompassed hardware and software maintenance, user management in Active Directory, and assistance with Citrix environments. Additionally, João has extensive hands-on experience in logistics and inventory management from earlier roles at VTI Tecnologia da Informação LTDA. Currently pursuing a degree in Cloud Computing at UNOPAR, João continues to enhance knowledge in technology and support services.