Tuuli Mäkelä

Tuuli Mäkelä is an experienced Development Manager at Länsi-Uudenmaan hyvinvointialue, focusing on CX Data Infrastructure and Development, Contact-Center Solutions, and Service Design since January 2022. Prior experience includes a Project Manager role at the City of Espoo from July 2018 to December 2022, where Tuuli served as Head of Customer Experience in the Welfare and Health Sector. Additionally, Tuuli held several leadership positions at UniSport-liikuntakeskukset and the University of Helsinki, overseeing sales, marketing, customer experience, and service development. Tuuli's early career involved customer service roles in various companies, contributing to expertise in customer relations and organizational management. Tuuli holds multiple degrees, including a Master’s Degree and Bachelor of Science in Management from Aalto University, as well as a Bachelor degree in Hospitality Industry from Haaga-Helia University of Applied Sciences.