David Pancake

David Pancake has worked in the IT industry since 2000. David began their career at The Venetian Resort Las Vegas | Las Vegas Sands Corp. as a Network Operations Center Engineer, where they were a main contributor and project leader in the development of the NOC's Event Management process. David was also a Deskside Support Technician, Technical Support Specialist, and Room Service Server. In 2021, they began working as a Technical Support Engineer (SME) at Lansweeper, where they manage multiple support cases at one time and provides technical guidance to customers or Business Partners. David is proficient in SolarWinds, Microsoft SCOM, Splunk, DotCom Monitoring, F5, Microsoft Office, ServiceNow, iOS, Playersoft mobile devices, IBM iSeries, Bomgar, RDP, and Aruba Airwave.

David Pancake's education history includes attending the College of Southern Nevada from 1996 to 1998 and studying Liberal Arts and Sciences/Liberal Studies. In 2002 and 2003, they attended the Computer-Ed Institute, earning a degree in Computer Programming with Web Technology. In 2013, they earned a CompTia A+ from CompTia in the field of Computer Technology/Computer Systems Technology. David also has additional certifications, including Linux: Overview and Installation from LinkedIn in March 2021, ITIL Foundations from AXELOS Global Best Practice in February 2017, CCNA from Cisco in March 2016, and CCENT from Cisco in April 2015.