Shonti Wilson

Shonti Wilson is a skilled professional with extensive experience in quality assurance, customer engagement, and marketing across multiple channels. Currently serving as the Quality Assurance & Knowledge Management Manager at Lantern, Shonti leads a team to uphold quality standards and has successfully enhanced advocate quality scores by redesigning evaluation rubrics. Previous roles include Customer Engagement Supervisor and Quality Assurance Specialist at the same company, where contributions focused on service delivery and establishing quality protocols. As a Marketing Consultant and Content/Brand Manager for SEW Creative Co. and Bumble by ColeyB, Shonti has effectively scaled social media presence and developed impactful marketing strategies. Early career experiences include roles as a Research Assistant for a law professor and an intern at Allergan, where quality control processes were optimized. Shonti holds a Bachelor of Science degree in Biology from Baylor University.