Luis Corado

Luis Corado has a diverse work experience spanning over several years. Luis most recently served as the Team Manager of Product Support at LastPass, starting in September 2021. Prior to that, they worked at LogMeIn from October 2020 to September 2021, where they held the position of Support Specialist Level 2. In this role, they were the primary point of contact for Level 1 representatives who needed assistance in resolving inquiries. Luis also handled escalations for customers by phone and email and managed their expectations regarding response times for issue resolution. Before that, from May 2020 to October 2020, Luis worked as a Support Specialist at LogMeIn, where they answered or made calls to clients to address their needs, complaints, or other issues. Luis also collaborated with internal technical resources and managed customer expectations. Prior to their time at LogMeIn, Luis served as an Assistant Buyer at Secretaría de Asuntos Administrativos y de Seguridad de la Presidencia from September 2017 to May 2020. Luis also gained valuable experience at GuestTek Interactive Entertainment Ltd., where they held the positions of CALA Team Lead from June 2016 to September 2017 and Technical Support Analyst from May 2013 to June 2016. Luis began their career as a Technical Support Analyst at Allied Global Corporation from January 2013 to May 2013. Luis also worked in a similar role at [24]7.ai from January 2010 to January 2013.

Luis Corado's education history includes a Master of Business Administration (MBA) from Universidad Galileo, which they pursued from 2021 to 2022. Prior to that, they completed their Bachelor of Science degree in Marketing from the same university between 2015 and 2019. Additionally, from 2015 to 2017, they obtained a Técnico Universitario degree in Administración y gestión de empresas from Universidad Galileo.

In terms of certifications, Luis has obtained several. In December 2020, they completed the "Introduction to Cybersecurity" course from Cisco and also got certified as a "Scrum Fundamentals Certified" by SCRUMstudy - Accreditation Body for Scrum and Agile. In November 2020, they received a "Certificado Verificado de edX para el curso Marketing Digital: Content & Community Manager" from edX. In November 2019, they completed the "Curso Intensivo de Seguridad para Personal Administrativo" from Secretaría de Asuntos Administrativos y de Seguridad de la Presidencia. In July 2019, they received an "Actualización de Procesos de Ejecución y Fiscalización de Recursos del Estado" certification from Contraloría General de Cuentas de la República de Guatemala. In August 2018, they obtained certification in "Juntas de Cotización, Licitación y/o Calificación" from Ministerio de Finanzas Guatemala. Finally, in June 2017, they completed the "Automatización de Procesos Administrativos" course from Universidad Galileo.