Tom Rickenbacker

Tom Rickenbacker has a diverse work experience spanning several companies in the tech and telecommunications industry. Tom has held various roles, starting from their early years as a Technician and progressing to Sales Engineer and Customer Success Manager positions.

At their current company, LastPass, Tom is a Customer Success Manager responsible for account management and ensuring customer satisfaction. Prior to that, they worked at Nuvolo as a Customer Success Manager II, managing accounts and advocating for customer issues.

Tom's previous experience includes working at RSA Security as a Senior Customer Success Manager and TAM, where they resolved technical issues and coordinated product management meetings with customers. Tom also held the role of Customer Success Manager, managing technical customer relationships and resolving complex issues.

Before joining RSA Security, Tom worked at EXFO as an EXFO Connect Service Delivery Engineer, providing provisioning and technical support for an SaaS solution. Tom also worked at Citel/Rickenbacker Telecom as a Subject Matter Expert, handling sales and support for telecom products.

Tom's career began at Rickenbacker Communications, where they started their own company and focused on sales, implementation, and support of refurbished MCK PBX EXTenders solutions. Prior to that, they worked at MCK as a Sales Engineer and Tech Support Engineer, providing sales presentations and technical support for PBX and VoIP products.

Tom's earliest work experience was at MCI, where they started as a Technician and later became a Sales Engineer, gaining expertise in telecommunications and customer installations.

Overall, Tom Rickenbacker has a wealth of experience in customer success management, technical support, sales engineering, and telecommunications.

Tom Rickenbacker attended Culver Military Academy from 1975 to 1979, where they obtained a high school diploma with a focus on math and science. Following this, they pursued business courses at Ithaca College from 1979 to 1981, majoring in Business Administration and Management. In terms of additional certifications, Tom obtained First Aid/CPR certification in January 2015, although the institution from which they obtained this certification is unknown.