Thainá Santos is a Customer Success professional specializing in onboarding, account management, and customer experience. They have experience in implementing processes and optimizing workflows, ensuring efficient customer journeys. Previously, Thainá held roles such as an Analyst of Customer Success Jr. at inChurch and an Account Manager at Lastro, managing significant accounts and focusing on customer retention. Thainá is currently working as a Gerente de Contas Enterprise at Trinks, overseeing a portfolio of 400 clients and enhancing customer satisfaction through strategic account management. Thainá is pursuing a Bachelor’s degree in Business Administration, Management, and Operations at Descomplica Faculdade Digital.
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