BC

Ben Clooney

Customer Happiness Manager at Later

Ben Clooney's work experience includes:

- Customer Support Specialist at Later starting in September 2021.

- Business Pro and Business Expert at Apple, where they served as an Account Manager for SMB accounts in various industries across the wider Vancouver area. Their responsibilities included presenting Apple's value proposition to local businesses, driving sales and adoption. Ben held these roles from January 2020 to September 2021 and from January 2020 to November 2020, respectively.

- Product Specialist at Apple from May 2019 to January 2020.

- Tier 2 Advisor at Apple from June 2018 to April 2019. In this role, they handled customer escalations, resolved disputes, counseled tier 1 advisors, and monitored upcoming issues.

- Tier 1 Advisor at Apple from July 2017 to July 2018 and from June 2016 to July 2017.

- General Operative at PAUL DOYLE LTD from August 2015 to September 2015.

- Assistant at Occupational First Aid Training South East from November 2010 to August 2013. In this role, they assisted a First Aid Instructor in teaching classes in businesses across the south east. Their responsibilities included assisting in demonstrations of first aid techniques, setting up classes, and office duties.

Ben Clooney attended Munster Technological University from 2013 to 2017, where they obtained a Bachelor's degree in Digital Communication and Media/Multimedia. In addition to their degree, they hold a Later Product Pro Certification (Levels I & II) obtained in January 2022 from Later, and a Microsoft Excel - Excel From Beginner to Advanced certification obtained in November 2021 from Udemy.

Links

Previous companies

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Timeline

  • Customer Happiness Manager

    August 1, 2023 - present

  • Customer Support Specialist

    September, 2021

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