Georgia B.

Georgia B. has a diverse work experience spanning various industries. Georgia started their career in 2014 as an intern at Irish Education Partners and later held roles as an intern at Hanley Event Group, where they designed websites and managed content, and at PLOOMS Pens, where they worked on social media content and assisted with secretarial tasks. In 2015, they founded The Wearwolf, an e-commerce store specializing in embroidered T-shirts, where they managed all aspects of the business. Georgia also worked as a Copywriting Intern at Foxclock during the same year. In 2015, they joined Yahoo as a Blogger Outreach Editor and later worked as a Content Manager at Quuu from 2017 to 2019.

Their most recent and significant work experience is with Later, where they started as a Customer Happiness Specialist in 2019 and progressed to the role of Customer Happiness Lead in 2020. Georgia was responsible for overseeing support teams across multiple time zones, managing day-to-day operations, and leading cross-department projects. In this role, they achieved notable accomplishments, such as improving vendor relations, increasing customer satisfaction ratings, and launching successful A/B tests. Georgia also received high employee satisfaction scores.

Currently, Georgia B. holds the position of Senior Manager Customer Support at Later, where they continue to lead and manage customer support operations.

Georgia B. obtained a Bachelor's Degree in Journalism from the University of Lincoln. Georgia attended the university from 2012 to 2014. In addition to their degree, Georgia has obtained certifications in BJTC, NCTJ, and PPA, although no further details about these certifications are provided.