Phoebe MacLachlan

Phoebe Maclachlan serves as the Chief Customer Officer at Later, leading a customer-first organization that encompasses Account Management, Professional Services, Implementation, Onboarding, and Support since October 2024. Prior to this role, Phoebe held the position of SVP of Customer Operations at Mavrck, overseeing Customer Success and related teams from October 2015 to October 2024. Phoebe's career includes significant experience in business development at CoPatient, where responsibilities involved strategic partnership implementation and marketing initiatives. Phoebe also founded Phoebe’s Phudge, showcasing entrepreneurial skills by developing a scalable business model and executing marketing campaigns. Earlier in the career, Phoebe competed as a professional tennis player with a WTA World Ranking, representing Saint Leo University in national championships. Educational achievements include a Bachelor of Science in Biology from Saint Leo University and completion of Leadership Principles at Harvard Business School Online in 2019.